RAPB has two office locations in Palm Beach County, serving the cities of West Palm Beach and Boca Raton. The challenge of providing consistent high quality and continuing education programs for their members- Real estate professionals whose practices span the county footprint; was proving to be expensive for RAPB and from a travel time and expense perspective, increasingly difficult for the members.

If they were to meet this evolving challenge, it was imperative that they provide quality, highly available and universally accessible education services to its members. Real-time and Historical streaming of High Definition (HD) Video content was the logical choice. This of course dictated that RAPB fundamentally reevaluate the incumbent Voice and Data communications network infrastructure across all sites.

Business Continuity Assurance would be a high priority; the incumbent network design was fragmented inefficient, unable to reliably support Voice or Video applications, expensive to maintain and vulnerable to prolonged service outages.

A Data Center “Hub and Spoke” model would be essential, insulation from network, power or building infrastructure failures would now be a mandatory requirement. A high speed, converged, fiber optic and private network design would provide a consistent quality experience for Voice and Video communications across this geographically distributed framework.

Telephony services would be fundamentally changed, using  “ShoreTel “,  this  single image multi-site IP PBX system, will be  anchored at the Data Center ; interfaced with a dynamic Voice PRI circuit, this would enable seamless voice communications, not only across the corporate network ,but also via Smart Phones or any network endpoint or telephone number defined by each user.

ShoreTel’s ability to integrate calling ID numbers with the incumbent RAMCO CRM platform ensured calling members inquiries are expedited and handled more efficiently by providing a RAMCO screen pop in parallel with the incoming call.

Inbound faxing would move to server centric paperless system, using a blend of personal and departmental Fax numbers, RAPB would eliminate labor intensive paper copy shuffling and ensure they had a central and comprehensive indexed archive of all fax communications.

The existing lecture theaters at each site along with conference rooms and smaller closing rooms would be upgraded to include HD Video systems from “Lifesize”.

Formerly separated locations could now participate in two-way, quality interactive HD Video/Audio communication.

A seminar speaker situated at one site could now communicate and interact to audiences at either theater. Leveraging the web, RAPB have provided universal access to its members, the launch of www.RAPBteachesme.tv   offers video streaming, real-time and historical, thus further extending the audience viewing participation to those situated at a remote office, or to those whose schedules require they view the content at a later time.

Finally and importantly, the converged Voice Video and Data network design has resulted in efficiencies that have translated into tangible reductions in cost of both human resources and circuitry expenses that have offset a significant part of the technology upgrade investment cost

This coupled with the improved membership services have resulted in RAPB being recognized as one the nation’s leading proponents of communications technology utilization.

“The investment in Lifesize, ShoreTel and Converged Network technology has been the bed rock of the RAPB transformation.  Operationally, the flexibility and resulting efficiencies has enabled our association to greatly enhance membership educational services and importantly lower cost of doing so.”

Ervin E. Hein
Director of Facilities & Data Systems

Boca Gastroenterology Associates is a private Gastroenterology group operating under the Digestive Care corporate umbrella. Their Mission Statement is to improve healthcare for their patients and the communities in which they live and work through high-quality, efficient and accessible gastroenterology care. Boca Gastroenterology Associates were faced with a Nortel system that was reaching end-of-life status and knew they needed to upgrade their phone system with a more modern, feature-rich IP-based telephony solution that would allow their busy staff and physicians to effectively and efficiently  communicate with their clients . After reviewing the competitive landscape of telephony solutions they chose ShoreTel.

Their decision to work with Celtic Communications and ShoreTel was due to the superior and easy to use functionality of the ShoreTel system as well as their ability to perform day-to-day moves, adds and changes themselves without the necessity to contact Celtic Communications. Since the ShoreTel was implemented they have realized all of their requirements and have reported that their staff and physicians are very pleased with Celtic Communications and the ShoreTel IP telephony solution.

PBOI  have 14 Board Certified physicians available to provide the most advanced orthopaedic care, many of whom have completed fellowship training in their area of expertise. This sub-specialization provides patients with the highest quality of health care and treatment for their particular problem.The business spans 3 geographical locations, A Vertical  IPBX, Interchange Contact Center and Integrated fax server, deployed in a a converged private network enables seamless voice, data and video across the corporate footprint. The design realized significant operational cost reductions and performance efficiency of staff members and departments.

The Comvest Group is a leading private investment firm focused on providing debt and equity. Located in West Palm Beach Florida, the company has 3 office locations interconnected with a private converged network facilitating both voice fax and data connectivity between branches in New York, Atlanta and West palm Beach. Each office benefits from 4 digit dialing between branches as well as centralized management and lowered operational costs. This ShoreTel design has resulted greater productivity as well as unlimited mobility for all users.

Indian Trail Improvement District is a local Palm Beach County, Florida Government municipality  who operates from two facilities. Their facilities  utilize the ShoreTel solution to support the local Indian Trail community.  Prior to engaging Celtic Communications and implementing a ShoreTel IP Telephony solution Indian Trail was using a hosted VoIP service and telephony solution which suffered from inconsistent, very poor voice quality  and  end user functionality . This resulted in frustrated clients and staff. Upon installing the ShoreTel solution they have been delighted by the performance, ease-of –use, system management  and superior voice quality. Human Resources Director Loren Slaydon , who has been involved in many telephony solution purchases, has stated that the implementation of the ShoreTel solution by Celtic Communications s among the smoothest telephony system purchases and implementations she has presided over.